AI Minute support
Most questions have an answer below. If yours does not, write to us — a person reads every message.
Common questions
My iPhone recordings do not appear on the Mac
Check that both devices are signed in to the same account (on the Mac: ⌘, › Account). Then refresh the library with ⌘R. Titles, transcripts and summaries sync; the audio file stays on the device that recorded it, so on the Mac you can read a recording but play or re-transcribe it only on the iPhone.
The Mac does not hear my microphone
Open System Settings › Privacy & Security › Microphone and turn on AI Minute. If you use an external microphone, choose it as the input in System Settings › Sound before you start recording.
My minutes are missing
Your balance belongs to your account, not to a device. Sign in with the account you bought the minutes on, then open the Credits tab in the app’s settings (⌘, on the Mac) and use the refresh button.
“Not enough credit” when I transcribe
Transcription uses minutes from your balance. Add a pack from the Credits tab in the app’s settings; the price is shown before you confirm. On iPhone and iPad you can also switch to on-device transcription once the model is downloaded.
Which files can I import?
On the Mac, audio and video files: drop them onto the window or use Import (⇧⌘I). On iPhone and iPad, audio, PDF and text documents as well.
How do I delete a recording?
Right-click it in the list and choose Delete…. The recording, its transcript and its analyses are removed from all your devices.
How do I delete my account?
On iPhone or iPad, open Settings › Account › Delete Account. This removes your account and the content stored in it. If you only have the Mac app, write to us from the address on your account and we will delete it for you.
Refunds
Purchases are processed by Apple. To ask for a refund, go to reportaproblem.apple.com and choose the purchase.